Making A Purchase
Making a purchase could not be easier. Just browse our Catalogue or use the
search function, until you find what you want. Click on Add to Cart and then
enter the quantity that you require. A running total will appear of what you
have ordered. You can continue to add more items or remove some at any time.
After you have finished your selection, click on "Checkout" and you
will be asked for a few details that we need to be able to satisfy the order.
You can change the contents of your basket or cancel your order at any time
- as it is not confirmed until you are transferred to a secure page to enter
Payment & Currencies
most major credit cards. Credit cards are processed immediately using the WorldPay
secure system . You may send your credit card information via phone, fax, snail
mail or over the Internet using our secure facilities. Please DO NOT send credit
card details by e-mail. Our online store includes a considerable level of security
that is not included in e-mail. If you have any queries about making payments
please contact us.
Shipping And Handling
All orders are shipped Business Post. For reasons
of security we will only ship to the billing address on the credit card when
you order online, unless specific arrangements are made with us. If this is not convenient please contact us and we will make
alternate arrangement (we will need to verify your identity to do this). All
packages are sent using Business Post Services that require a signature on
delivery. If no one is available when the package is delivered you may need
to collect this from a local postal point. Click here for a separate page on shipping
& shipping rates that contains full details.
Whilst we strive to ensure that all goods reach you in perfect condition,
there are unfortunately times when this does not happen, or the item is just not quite
what you wanted. If you should
rwish to return any item you may contact us within 30 days
of receiving your order to arrange a replacement or full refund. A customer
service representative will discuss arrangements for return of the
goods and issuing a replacement or refund with you. If you would like
to return any goods please ensure that you contact us on 023 9246 1138 or by e-mailing us at prior
to sending them back. This guarantee does not affect your statutory rights
as a consumer.
Please note that all goods must be paid for in full before shipping. Please
make cheques payable to Aston Trading Ltd.
Where necessary purchase taxes are included in the price. Should you require
a tax receipt for your order please request this by e-mail and quote your
order number. The buyer is solely responsible for any import duty, import
taxes or other incidental charges that may apply to their particular country
or state. VAT exempt buyers can have their VAT refunded by contacting
We know of no documented cases of credit card fraud using our shopping
system over the Internet. All credit card details are processed using
the WorldPay secure transaction system. Details are not stored on the
Internet or on any of our own computers.
This web site is fully integrated with WorldPay, one of the leading secure
payment systems - as approved by many of the well known high street banks.
Sensitive information is only requested on pages that are located on the
WorldPay secure servers and this information cannot be accessed or viewed
by anyone else (Not even our own staff!). All transactions are encrypted
using 128 bit Secure Socket Layer (SSL) architecture (dependent on browser
support), and are signed using Thawte digital certificates. Simply put,
this site integrates with one of the best secure systems available.
Using the WorldPay system, your credit card information remains safely
in the hands of you and WorldPay. No-one else has access to this.
Despite this attention to security we do understand that some people
prefer not to enter their details online. If you have such concerns please
contact us to arrange payment by alternative methods.
Return of Unwanted Goods :: Our satisfaction guarantee
We guarantee your satisfaction with any goods that you purchase from us.
If you are not happy with your purchase for any reason you may contact
us within 10 days of receiving your goods to arrange a full refund. You
do not even need to tell us why if you do not want to. Refunds will be
made within 30 days of receiving the returned goods and will be made by the
same method that you made your original payment. If you would like to
return unwanted goods please ensure that you contact us prior to
sending them back. We strongly
recommend that returned goods are sent by special delivery with the appropriate
insurance cover as they will only be deemed returned when signed for by us.
This guarantee does not affect your statutory rights as a consumer.
If you have any comments or questions about an order, or our products in general please
contact one of our customer services representatives at
or by telephone on
023 9246 1138. Lines are open Monday to Friday 9am to 5pm and all calls are charged at
the standard national rate of your telecommunications provider. We will endeavour to respond
to all customer services enquiries within 2 working days.